Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 3–5 business days, excluding Sundays and holidays.

Processing begins after payment authorization and order verification. Shipping transit time begins after an order has been transferred to the carrier and is separate from order processing.

SHIPPING METHODS, RATES AND DELIVERY ESTIMATES

Available shipping methods, estimated delivery times and shipping charges are displayed at checkout based on the order and destination.

Carrier delivery dates are estimates and are not guaranteed.

TAJ Jewelry House is not responsible for delays caused by shipping carriers, severe weather, customs processing, inaccurate address information or other circumstances outside our reasonable control.

TRACKING

When tracking is available, a shipping-confirmation email containing the tracking number will be sent after the order has been transferred to the carrier.

Tracking information may require additional time to update after shipment.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Review your name, street address, apartment or suite number, city, state, postal code and contact information carefully before submitting an order.

If an address correction is needed, contact support@shoptaj.store promptly. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

UNDELIVERABLE OR RETURNED PACKAGES

Orders returned to TAJ Jewelry House because of an incorrect or incomplete address, refused delivery or repeated unsuccessful delivery attempts may require payment of additional shipping charges before they can be resent.

Additional shipping charges are not included in store credit unless required by law or the return results from an error by TAJ Jewelry House.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but it cannot be located, first check with:

• Household members
• Neighbors
• The delivery location
• Building management, when applicable
• The shipping carrier

After completing those steps, contact support@shoptaj.store with your order number and tracking information so we can assist you.

Carrier investigations and claim decisions are controlled by the applicable shipping carrier.

INTERNATIONAL SHIPPING

International shipping availability will be displayed at checkout.

International customers are responsible for customs duties, import taxes, brokerage fees and other charges imposed by the destination country unless expressly stated otherwise at checkout.

Customs processing may delay delivery. TAJ Jewelry House cannot control or guarantee customs-clearance times.

ORDER CHANGES AND CANCELLATIONS

Orders may enter processing shortly after they are placed. Cancellation or modification requests are not guaranteed.

Contact Client Services promptly if you need assistance with an order.

CONTACT

For shipping questions, contact:

support@shoptaj.store

Include your full name, order number and a clear description of your question.