Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are processed after payment authorization and order verification. Processing times may vary depending on product availability, material selection, customization, and order volume.
Some jewelry may require additional production or preparation time. Any additional estimated processing time will be displayed on the product page or communicated by email.
Business days do not include weekends or U.S. federal holidays.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout based on the destination and items ordered.
Delivery dates are estimates and are not guaranteed. TAJ Jewelers is not responsible for delays caused by shipping carriers, severe weather, customs processing, incorrect address information, or other circumstances outside our reasonable control.
TRACKING INFORMATION
When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order has been transferred to the carrier. Tracking information may require additional time to update after shipment.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review all shipping information carefully before submitting an order.
If an address correction is needed, contact support@shoptaj.store immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
UNDELIVERABLE OR RETURNED PACKAGES
Orders returned to TAJ Jewelers because of an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts may require payment of additional shipping charges before they can be resent.
LOST, MISSING, OR DELAYED PACKAGES
If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, the delivery location, and the shipping carrier.
After completing those steps, contact support@shoptaj.store with your order number and tracking information so we can assist you. Carrier investigations and claim decisions are controlled by the applicable shipping carrier.
DAMAGED OR INCORRECT SHIPMENTS
If an order arrives damaged or contains an incorrect item, contact support@shoptaj.store promptly. Include your order number, a description of the issue, and clear photographs of the item and packaging.
Do not discard the product or packaging until we have completed our review and provided further instructions.
INTERNATIONAL SHIPPING
International shipping availability will be displayed at checkout. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise at checkout.
Customs processing may delay delivery, and TAJ Jewelers cannot control or guarantee customs clearance times.
ORDER CANCELLATIONS
Orders may enter processing shortly after being placed. Cancellation or modification requests are not guaranteed. Please review our Return and Refund Policy for additional information.
CONTACT US
For shipping questions, contact:
TAJ Jewelers
support@shoptaj.store