Refund policy
RETURN AND STORE CREDIT POLICY
We want you to feel confident when purchasing from TAJ Jewelry House. Please review these conditions before requesting a return.
RETURN REQUEST PERIOD
Eligible return requests must be submitted within 14 calendar days after the order is delivered. Items returned without prior authorization will not be accepted.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be:
• Unused, unworn and unopened
• In its original condition
• Returned with the packaging and materials supplied with that specific item
• Accompanied by proof of purchase
• Submitted within the 14-calendar-day return-request period
For hygiene and safety reasons, earrings, HEIRMUFFS™ Front Sets, Adult and Child Stem Sets, Universal Screw-Backs and other pierced-ear components cannot be returned after they have been worn, tried on, altered or removed from sealed protective packaging, when applicable.
HEIRMUFFS™ SYSTEM COMPONENTS
HEIRMUFFS™ Front Sets, Stem Sets and Universal Screw-Backs are separately sold products.
Purchasing one component does not automatically include the other components needed to assemble a complete wearable HEIRMUFFS™ pair. Before purchasing, review the product title, description, selected options and cart contents carefully.
A return authorization applies only to the specific product identified in the approved return request. Returning one component does not automatically authorize the return of other separately purchased components.
DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete or incorrect, contact TAJ Jewelry House within 3 calendar days of delivery. Include your order number and clear photographs of the item, packaging and shipping label.
If the issue is confirmed, TAJ Jewelry House will provide an appropriate resolution based on the circumstances and applicable law.
RETURN AUTHORIZATION AND SHIPPING
Contact returns@shoptaj.store before sending merchandise back.
Approved returns will receive return instructions and the correct return address. Merchandise sent without authorization may not be accepted.
Customers are responsible for return-shipping costs unless the return results from an error by TAJ Jewelry House or a confirmed product defect.
Use a trackable and insured shipping service when returning merchandise. TAJ Jewelry House is not responsible for unauthorized returns or return packages lost or damaged during transit.
STORE CREDIT
Approved returns will be inspected after receipt. If accepted, store credit will be issued for the approved merchandise value.
Approved eligible returns receive store credit only, except where a refund to the original payment method is required by applicable law.
Original shipping charges, expedited-shipping charges, duties, taxes and related fees are not included in store credit except where required by law or when the return results from an error by TAJ Jewelry House.
SIZE, METAL, COLOR, STONE OR STYLE CHANGES
To obtain another size, metal, color, stone or style, contact TAJ Jewelry House to request return authorization.
Once the return is approved, you may place a new order for the preferred item. Availability and pricing are determined at the time the new order is placed.
ORDER CANCELLATIONS AND MODIFICATIONS
Orders may enter processing shortly after they are placed. Cancellation or modification requests are not guaranteed.
Contact Client Services promptly if you need assistance with an order.
CONTACT
For return requests or order assistance, contact:
returns@shoptaj.store
Include your full name, order number and a clear description of your request.