Refund policy
RETURN AND REFUND POLICY
We want you to be confident in your HEIRMUFFS purchase. Please review the following conditions before requesting a return.
RETURN WINDOW
Return requests must be submitted within 14 calendar days after the order is delivered. Items returned without prior authorization will not be accepted.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be:
• Unworn, unused, unaltered, and undamaged
• Free from scratches, marks, odors, and other signs of wear
• Returned with its original packaging and all included components
• Accompanied by the order number or other proof of purchase
For hygiene and safety reasons, earrings, earring fronts, stems, backs, and other pierced-ear components cannot be returned after they have been worn, tried on, altered, or removed from sealed protective packaging, if applicable.
NONRETURNABLE ITEMS
The following items are final sale and cannot be returned:
• Customized, personalized, engraved, resized, or specially ordered merchandise
• Made-to-order merchandise after production has begun
• Gift cards
• Clearance items or products marked “Final Sale”
• Items showing evidence of wear, damage, alteration, or improper handling
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us within 3 calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.
If the issue is confirmed, TAJ Jewelers will provide an appropriate resolution, which may include replacement, repair, store credit, or refund.
RETURN AUTHORIZATION AND SHIPPING
Contact us through the store’s Contact page before returning merchandise. Approved returns will receive return instructions and the correct return address.
Customers are responsible for return-shipping costs unless the return results from an error by TAJ Jewelers or a confirmed product defect. We strongly recommend using a trackable, insured shipping service. TAJ Jewelers is not responsible for unauthorized returns or packages lost or damaged during return transit.
Original shipping charges, expedited-shipping charges, duties, taxes, and related fees are nonrefundable except where required by law or when the return results from our error.
REFUNDS
Approved returns will be inspected after receipt. If accepted, the refund will be issued to the original payment method within 10 business days. Your financial institution may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us through the store’s Contact page.
EXCHANGES
To obtain another size, metal, color, stone, or style, contact us to request a return authorization. Once the return is approved, you may place a new order for the preferred item.
ORDER CANCELLATIONS
Cancellation requests must be submitted before fulfillment or production begins. Cancellation requests are not guaranteed. Customized, personalized, engraved, special-order, or made-to-order merchandise cannot be canceled after production has begun.
HEIRMUFFS SYSTEM COMPONENTS
HEIRMUFFS Front Sets, stem pairs, and universal back pairs may be sold separately. Please verify component compatibility, size, metal, color, and stone selection before completing your purchase. Purchasing an individual component does not automatically include the other components required to create a complete wearable HEIRMUFFS system unless specifically stated in the product description.
CONSUMER RIGHTS
Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.
CONTACT
For return requests or order assistance, contact TAJ Jewelers through the Contact page on our online store. Please include your full name, order number, and a description of your request.